FAQ

How long does shipping take?
We offer free shipping across the UAE with delivery in 1 to 2 business days.

Can I return or exchange a product?
If you receive a faulty or damaged item, please contact us within 48 hours with a short video showing the issue. We offer replacements only (no refunds).

Do you ship outside the UAE?
Currently, we only ship within the UAE.

How can I track my order?
Once your order ships, we’ll send you a tracking number via email so you can follow your package.

How do I contact customer support?
You can reach us anytime at desertpearlofficial@gmail.com or via our social media channels.